Booking & Cancellation Policy

Last updated: October 24, 2026

Every booking is a request until we confirm it. We verify availability, then send you one clear final price in writing. You don't pay Saltway. Once we confirm your trip, you pay the provider directly.

Your trip is operated by a licensed provider named in your confirmation.

Cars & chauffeur service

Cancellation windows

• Sedan and Suburban2 hours before pickup
• Sprinter6 hours before pickup
• S-Class, Escalade, Executive Sprinter, Jet Sprinter, Mini Bus and Mini Coach24 hours before pickup
• Motor Coach48 hours before pickup

Cancel before the window closes and there is no charge. Inside the window, cancellation terms are confirmed with your final quote. Refunds and cancellation fees are handled by the provider under their terms.

Each trip is operated by an independent, licensed operator (USCG-credentialed captains, Miami-Dade licensed chauffeurs), named in your written confirmation.

Included wait time: 15 minutes for point-to-point trips, 60 minutes for domestic airport arrivals, and 90 minutes for international arrivals. No-shows are charged in full.

What car rates do not include

Car rates exclude the 20% service charge, the 10% fuel surcharge, parking, tolls and airport fees. Your final quote lists every charge before you confirm.

Yacht charters

Cancellation and weather terms depend on the yacht and are confirmed in writing with your quote. Refunds and cancellation fees are handled by the yacht provider under their terms. Each trip is operated by an independent, licensed operator (USCG-credentialed captains, Miami-Dade licensed chauffeurs), named in your written confirmation.

What yacht rates do not include

Yacht charters exclude crew gratuity (15\u201320%) and 7% Florida sales tax, shown as separate lines and never included in the charter price. Your final quote lists every charge before you confirm.

Questions about your booking? Call 305-778-1955.